Human Resource Business Partner

Serve as the dedicated HRBP for the Sales, Customer Service, and User Operations departments, partnering closely with department heads to understand their people needs and business objectives

Act as a trusted advisor to business leaders on HR matters including talent management, organisational development, performance management, and employee relations

Drive end-to-end recruitment for the supported business units, including sales roles, customer service positions, and user operations functions across different levels

Analyse workforce needs and develop headcount plans to meet current and future talent requirements across the three business units

Build and maintain strong relationships with department heads to proactively identify and address people-related challenges

Analyse HR metrics and trends across the supported departments to identify opportunities for improvement and develop strategies to enhance team effectiveness

Support performance management cycles including goal setting, mid-year reviews, and year-end assessments for the supported business units

Lead and support change management initiatives that foster a culture of continuous improvement and innovation

Handle employee relations matters within the supported departments in a fair, consistent, and timely manner

Ensure compliance with local labour laws and company policies

Collaborate with HR colleagues to share best practices and contribute to the overall HR strategy of the organisation

Bachelor's degree in Human Resources, Business Administration, or a related field

Minimum 5 years of experience as an HR Business Partner or HR Generalist, with at least 2 years supporting sales, customer service, or operations functions

Proven hands-on recruiting experience across Sales, BD, Customer Service, and Operations roles

Strong knowledge of Singapore employment laws and HR best practices

Excellent interpersonal and communication skills, with the ability to build relationships and influence stakeholders at all levels

Strategic thinker with strong problem-solving abilities and a track record of driving HR initiatives aligned with business objectives

Strong analytical skills with the ability to leverage data to make informed HR decisions

Comfortable working in a fast-paced, high-growth environment with multiple priorities and tight timelines

Prior experience in the digital assets, fintech, or crypto industry is a plus

Proficiency in both English and Mandarin is preferred given the regional scope of the role