Onboarding Senior Analyst
关于此职位
We are building a dedicated Onboarding team to own KYB/AML onboarding for our Direct and FaaS products. This role is the engine of that team — someone who can move a high volume of entity/enterprise onboarding cases through the door quickly and compliantly, acting as an advocate for the client's experience while holding the line on our compliance standards. What this role is not Not an Account Management role — there is no upsell, cross-sell, or QBR ownership in this role. Not a risk/investigations role — this is a commercial enabler role, not a deep-dive underwriting seat. Not a compliance role — no ongoing monitoring, regulatory reporting, or auditor liaison. We want owners, not ticket-processors. Every analyst on this team is expected to spot when something in the process is broken and say so — not wait for someone else to notice.
职位职责
Own KYB/AML onboarding casework across the entity and enterprise client onboarding journey for Direct and FaaS products.
Prioritize throughout — Review and progress onboarding applications end to end, with a strong focus on execution quality and turnaround time.
Act as the client-facing voice of onboarding: proactively communicate status, chase documentation, and advocate for the client internally — without compromising compliance standards.
Partner with Sales, Customer Growth, Implementation, and Compliance to remove friction and keep clients moving.
Use AI-assisted tools (e.g. document review, KYB maker-checker workflows) as part of daily casework, and feed back where they help or fall short.
Handle escalations and edge cases with sound judgment.
Help define and improve onboarding processes, system logic, and workflow quality together within team.
Contribute to establishing onboarding QA practices, SLA ownership, and scalable operating standards.
Support knowledge transfer and operational transition as onboarding is carved out from FCO.
职位要求
Strong experience in onboarding entity or enterprise client through KYB/AML operations, retail/consumer KYC experience alone won’t translate.
Commercially minded — you see onboarding as a growth lever, not just a pure compliance gate.
Strong client facing communication skills; comfortable being the face of onboarding to clients and internal stakeholders alike.
Experienced with AI-assisted tools in compliance-adjacent workflows.
Comfortable operating in ambiguity and improving processes where requirements are still evolving.
Strong critical thinking, proactiveness, problem solving, and pattern recognition — notices recurring issues and speaks up early.
Fluent English required, Mandarin is a strong bonus.
High sense of ownership — treats every process gap as something to flag and help fix, regardless of role or tenure.
Preferred Background
Experience that combines KYB/AML knowledge with commercial or client-facing lens.
Exposure to AI-assisted or automated review tooling is a strong plus.
福利待遇
A vibrant, inclusive and international work culture
Generous annual leave to relax and recharge, plus public holidays
Health insurance budget to keep you covered
Be part of a fast-growing global team
Flexible remote work environment with a global, collaborative team
Home office equipment budget
Your own Corporate Reap Card — no more out-of-pocket spending
Additional benefits that keep growing over time
