HR Operations Manager

混合全职人力资源

Singapore

全职

中级

关于此职位

The Global HR Operations team plays a critical role in delivering an exceptional employee experience across the entire employee lifecycle. We are responsible for providing efficient, compliant, and people-centric HR services while continuously improving the way we work. As an HR Operations Manager, you will lead day-to-day HR operations and ensure seamless delivery of HR services across onboarding, employee lifecycle management, benefits, payroll coordination, immigration, and offboarding. Beyond operational excellence, you will identify opportunities to improve processes, leverage technology, and simplify workflows to enhance both employee experience and operational effectiveness. This role is ideal for someone who enjoys solving problems, thrives in a fast-paced environment, exercises sound judgement, and is motivated to continuously learn, improve, and drive meaningful change.

职位职责

Lead and oversee end-to-end HR operations across the employee lifecycle, ensuring services are delivered accurately, compliantly, and with a strong focus on employee experience.
Oversee onboarding processes to deliver a positive and welcoming employee experience, including first-day preparation and orientation programmes.
Manage day-to-day HR operational activities, including employee lifecycle changes, offboarding, benefits administration, payroll coordination, immigration, employment documentation, audit and statutory submissions.
Maintain the integrity of HR systems and employee data, ensuring accurate records and adherence to governance and compliance requirements.
Partner closely with HR Business Partners, Payroll, Finance, Legal, IT, and external vendors to resolve operational challenges and deliver consistent, high-quality HR services.
Identify opportunities to simplify processes, improve ways of working, and leverage technology or automation to enhance operational efficiency and employee experience.
Analyse operational issues to identify underlying causes, recommend practical solutions, and implement improvements that strengthen service quality and operational effectiveness.
Prepare and analyse HR operational metrics and reports to support decision-making and monitor service performance.
Lead or support HR projects and process improvement initiatives, taking ownership to deliver high-quality outcomes within agreed timelines.

职位要求

Bachelor's degree in Human Resources, Business, or a related discipline.
Relevant experience in HR Operations within a fast-paced, high-growth, or multinational environment.
Good understanding of the employee lifecycle, Singapore Employment Act, local statutory requirements, and HR operational best practices. Regional HR experience is an advantage.
Strong critical thinking and sound judgement, with the ability to analyse information and make balanced decisions.
Curious and solution-oriented, with a focus on identifying root causes and improving processes.
Resilient and execution-focused, able to manage competing priorities and deliver results.
Proactive in driving process improvements and leveraging technology to enhance efficiency.
Strong analytical, organisational, and problem-solving skills.
Excellent stakeholder management and communication skills, with the ability to collaborate across teams.
Demonstrates a growth mindset and willingness to learn and innovate.
High level of professionalism, integrity, and discretion in handling confidential information.