Wallet Operations Director

Wallet Operations & Rebalancing

• Own and execute the daily operational cycle of hot, warm, and cold wallet management across all supported assets and networks

• Define and maintain rebalancing thresholds and triggers — ensuring hot wallets hold sufficient liquidity for withdrawals while minimising exposure

• Monitor wallet balances in real time; respond to alerts for low-balance, large outflows, or anomalous patterns

• Execute and authorise inter-wallet transfers (hot → warm → cold and vice versa), including multi-sig coordination with custodians or internal key holders

• Maintain SOPs for routine rebalancing operations and escalation procedures for off-cycle events

• Track gas/fee reserves across networks (ETH, BTC, TRON, Solana, etc.) and ensure fee wallets are topped up

• Coordinate with the treasury/finance team on asset flow reporting and reconciliation

Wallet Structure Advisory for Regulated Sites

• Provide operational inputs during licensing applications or regulatory reviews — documenting how client funds are segregated, custodied, and protected

• Design and recommend wallet architectures that meet jurisdictional requirements — including cold storage minimums, custodian approvals, and client asset segregation rules

• Work with legal and compliance teams to prepare wallet-related documentation for regulators (e.g., asset safeguarding policies, custody arrangements, asset-liability matching)

• Assess custody provider options (Fireblocks, Copper, Ceffu, BitGo, etc.) against regulatory expectations for each jurisdiction

• Flag operational risk or structural gaps ahead of audits or regulatory inspections

• Ensure wallet structures are scalable and adaptable as the exchange expands into new regulated markets

Proof of Reserves (PoR) Setup & Operations

• Lead the design and implementation of PoR programmes for each site/entity — from methodology selection through to public publication

• Select and engage third-party auditors or verification partners; manage the relationship and audit cycle

• Define the PoR data scope: which assets, which wallets, which liabilities (snapshot definitions)

• Coordinate on-chain signing and Merkle tree construction with the engineering team to verify user liability coverage

• Build and maintain internal tooling or workflows to generate PoR snapshots on schedule (monthly, quarterly, or ad hoc)

• Respond to questions from users, auditors, or regulators on PoR methodology and results

• Stay current on evolving PoR standards and update methodology accordingly

• Ensure PoR results are consistent with internal reconciliation reports and finance records

Wallet Team & Security Collaboration

• Serve as the operational counterpart to the Wallet Engineering and Security teams — translating business requirements into technical specifications and vice versa

• Participate in wallet infrastructure design reviews: new chain integrations, MPC/HSM upgrades, multi-sig policy changes, smart contract wallet deployments

• Drive the operational readiness checklist for any new wallet setup — key ceremony procedures, signing policies, access controls, DR/BCP scenarios

• Collaborate on key ceremony planning and execution (cold wallet creation, custody onboarding, signing authority changes) — ensuring proper documentation and witness procedures

• Conduct regular operational reviews with security: address findings from penetration tests, internal audits, or incident post-mortems

• Contribute to and review the Threat Model for wallet infrastructure; identify operational mitigations where technical controls are not sufficient

• Champion ongoing enhancements — proactively identifying process inefficiencies, latency bottlenecks, or risk gaps in the current setup

Risk, Controls & Incident Management

• Own the wallet-related operational risk register; assess, track, and mitigate risks

• Define and enforce transaction approval limits, dual-control requirements, and segregation of duties across the wallet ops team

• Act as incident commander for wallet-related issues (stuck transactions, incorrect sends, suspected compromise) — lead the triage, contain the impact, and drive the post-mortem

• Maintain a 24/7 on-call escalation framework for critical wallet events

• Ensure all wallet movements are logged with full audit trails; support forensic investigations as required

Reconciliation & Reporting

• Ensure wallet balances reconcile with exchange ledgers and on-chain state on a daily basis

• Partner with finance and product to resolve discrepancies, failed transactions, or asset suspension events

• Produce regular management reporting: wallet utilisation, rebalancing activity, PoR status, cold/hot ratio, incident log

• Support external audits (financial, security, regulatory) by providing wallet-related data and documentation

Team Leadership & Development

• Recruit, manage, and develop a team of wallet operations analysts/engineers

• Set team KPIs, OKRs, and performance standards

• Build a culture of operational rigour, security-first mindset, and continuous improvement

• Create and maintain runbooks, SOPs, and training materials to ensure operational resilience and knowledge retention

• Foster strong cross-functional relationships with Tech, Compliance, Legal, Finance, Risk, and Customer Support

• 4–8+ years in digital assets, crypto exchange, or institutional crypto custody

• Strong understanding of blockchain mechanics, UTXO vs account-based models, MPC, HSM, multi-sig

• Hands-on experience with Fireblocks, Copper, BitGo, Ceffu, or similar

• Familiarity with key ceremony procedures, cold storage operations, access control frameworks

• Exposure to regulated entity requirements (CMA, MICA, VARA or similar); understanding of client asset segregation

• Strong SOP authorship, incident management, reconciliation discipline

• Proven track record managing a small-to-mid-size ops team

• Comfortable with on-chain data, dashboards, and basic scripting for data pulls (SQL/Python a plus)

Key Performance Indicators

• Zero unplanned wallet outages or rebalancing failures

• Hot wallet exposure maintained within defined thresholds (% of total AUM)

• PoR published on schedule with zero material findings

• Reconciliation breaks resolved within SLA

• Regulatory wallet documentation accepted by all relevant regulators